Direct Billing & Insurance Coverage

Administrative hurdles should never stand in the way of your recovery. Our team is committed to making your experience seamless by offering comprehensive direct billing and working with a wide array of insurance providers.

Okanagan Health & Performance

Direct Billing Solutions

We provide direct billing to the majority of extended health care providers. This service allows us to submit your claim electronically at the time of your appointment, meaning you only pay the portion not covered by your specific plan (the co-pay). This eliminates the need for you to submit manual paperwork and wait for reimbursement.

Commonly Accepted Insurance Providers

While coverage varies by individual plan, we regularly bill directly to:

Pacific Blue Cross / Medavie Blue Cross
Canada Life
Sun Life
Manulife Financial
Green Shield Canada
Desjardins Insurance
Chambers of Commerce
Group Insurance
Empire Life

Motor Vehicle Accidents (ICBC)

If you have been injured in a motor vehicle accident, OHP is a fully qualified provider for ICBC claims. Under the current ICBC "Enhanced Care" model, patients are often pre-approved for a specific number of treatments (such as Chiropractic, Physiotherapy, and Massage Therapy) within the first 12 weeks following an accident.

What we need from you: Simply provide your ICBC claim number at the time of booking. In most cases, a doctor’s referral is not required to begin your pre-approved sessions.

Workplace Injuries (WorkSafeBC)

We are registered providers for WorkSafeBC (WCB) for physiotherapy and Chiropractic services. If you have sustained an injury on the job, we can assist with our rehabilitative care and coordinate billing directly with WCB once your claim is active and approved.

MSP Supplementary Benefits

For patients who qualify for MSP Supplementary Benefits, the Medical Services Plan of BC may provide partial coverage for specific services. Our front desk team can help determine if your visits qualify for this subsidy.

Patient Responsibility

While we do our best to facilitate direct billing, every insurance policy is unique. Some plans may require a physician’s referral for certain services or may have daily/yearly limits that we cannot see in our system. We encourage all patients to:

Verify your coverage details with your provider prior to your visit.

Bring your insurance card and valid photo ID to your first appointment.

Be prepared to pay any remaining balance not covered by your insurer at the end of each session.

Ready to feel the difference? Book Your Appointment Online Today.

Okanagan’s Trusted Choice: Nearly 600 5-Star Reviews

At Okanagan Health and Performance, our community means everything to us. We exist to help you move, heal, and thrive. There is truly nothing more rewarding for our team than hearing how we’ve made a positive impact on your health journey and helped you get back to doing what you love in the Okanagan.